Preparing for a Technician Visit

  • Ensure easy access to the well site and clear away any plants or debris to about 15’. Our tower truck is roughly the same size as a SMUD bucket truck.
  • As a general rule, restrict farm animal access to your well area. (Animal feces may contaminate your well)
  • Systems inside buildings will require access through the roof in order to be serviced, so be ready to work with the crew on how this will be achieved!

How to Chlorinate Your Well

Step 1:  Shut the pump off.

Step 2:  Start draining the tank.

Step 3:  Put 1-2 gallons of household bleach down Well. You can access a port on the well seal via small plug as noted in the photo.

Step 4: Put a gallon of fresh water in the well.

Step 5:  Let the tank continue to drain.

Step 6: At the 30 min mark turn the pump back on

and leave faucets open till you smell bleach.

Step 7: Once you smell bleach turn the faucets off

Step 8: Run water in the house till you smell bleach.

Step 9: Turn faucets in the house off and leave the

pump on till the morning.

More Steps:

Ensure automatic waterers are turned off, I.E. Pets

and Fish.

Winter Frozen Pipe Prevention

  1. Wrap your pipes* with foam or fiberglass insulation with special attention given to the smaller valves and nipples.
  2. For extremely cold temperatures, cover your power switch.
  3. Keep water running, even at a trickle. If you live in the city, open up a faucet. If you live in the country, consider running a garden hose or add water to a pond.
  4. If you go on vacation, leave your heat on low to keep pipes from freezing.
  5. Shut off your irrigation system for the winter.
  6. If parts do end up freezing, use a hair dryer to thaw the pipes and valves connected to your system.

* If you wrap your well systems during the winter, make sure to remove the wrapping in early spring. Otherwise, the excess insulation may prompt corrosion in your pipes and system as well as encourage pests to take residence.

How to Reset Your Pump

Pumps, like routers or computers, can act up if there is any power fluctuation. Resetting them may solve your problem without needing a service call.

Most pump control boxes have two buttons on the underside of the box as seen here:

In order to reset your pump, push hard on the right side button* until you hear a click. Then, push the left side button. You have now reset your pump!

*Smaller control boxes may only have one button to push.

If your control box/panel does not have reset buttons, you will likely need to reset it via breaker switch.